Refund policy

Last updated: 5 September 2026

The Case Berg wants you to be genuinely happy with what you ordered. Here's how returns work.

30-day returns

You can return most items within 30 days of delivery for a refund to your original payment method. The item needs to be unused, in its original packaging, and in resellable condition.

What isn't covered

For hygiene reasons, we can't accept returns on opened screen protectors or any item where a protective seal has been broken, unless the item is faulty.

Change of mind

If you simply changed your mind, return postage is at your cost. We don't charge a restocking fee. Once we receive the item and confirm its condition, we'll refund the order value. Shipping charges, where any were paid, aren't refunded on change-of-mind returns.

Faulty, wrong, or damaged items

If something arrives faulty, damaged, or not what you ordered, contact us first at hello@thecaseberg.com with your order number and a photo. We'll cover return postage and send a replacement or refund — your choice.

How to start a return

Email hello@thecaseberg.com with your order number and the reason for return. We'll confirm the details and next steps within 48 hours. 

Refund timing

Once we receive and inspect your return, refunds are processed within 3–5 business days. Depending on your bank, it can take a few extra days to appear on your statement.

Contact

Questions about a return? Email hello@thecaseberg.com.